Refund policy

Returns

RETURNS ARE FOR STORE CREDIT ONLY

Thank you for shopping with us and supporting our store. If you would like to return an item you weren't satisfied with or didn't fit properly please send your item back to the address below:

7375 Brace St

Houston Tx. 77061

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and follow the guidelines.

                       NO REFUNDS

We only do store credit within 14 days after you receive your items. Items on sale are FINAL SALE. Please note that customer is responsible to pay for all shipping fees including the cost to ship the exchange item.

Bodysuits and white items are FINAL SALE due to hygiene purposes.

To complete your return, we require a receipt or proof of purchase.

Refunds (store credit only)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  
 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at berlinsboutique1@gmail.com and send your item to: Berlin’s Boutique , 7375 Brace St, Houston TX 77061, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Berlin’s Boutique , 7375 Brace St, Houston TX 77061, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.